Frequently Asked Questions

If you don't find an answer to your questions, please reach out.

For General Questions, please email us at contact@experiencetherapygroup.com

We are not an in-network provider with any insurance companies. If you wish to use your insurance, we recommend you consult your carrier about any out of network behavioral health coverage benefits you may have. Your policy may include some coverage in this area. If you would like to submit to your insurance for out of network reimbursement, we will happily provide you with a superbill for services rendered. Please consider your privacy and the possible implications of sharing a mental health diagnosis with your insurance company, as part of your decision-making about how you pay for therapy services.

You will find each of our therapist individual fee per session listed on our Team Page.

We prioritize in-person sessions as much as possible because we do better work with the whole self and offering experiential modalities when we meet in person. If you are seeking primarily telehealth services, we are open to discussing that on a case-by-case basis. Feel free to ask about this during your intake call. We want to make sure we can provide excellent service that is effective but also safe and clinically appropriate to your needs.

We are not affiliated with any religious group or orientation and we are open to serving people of all or no faiths. If you would like to work with a therapist who has a familiarity with your beliefs, whatever they may be, feel free to ask about that during your intake process.

Unfortunately our current office is not ADA accessible. Our current office is on the second floor and there is no elevator in our office building. Unfortunately, this is a common issue in older buildings in Nashville.

We understand how frustrating it can be to find affordable mental health services. There are many complex economic factors that impact the cost of a service like therapy, including the structures of our insurance system and the high cost of graduate education and professional training. We do not believe that health care providers should absorb the impact of these issues at the cost of their well-being. But we work hard to continue to identify ways we can offer low-cost services, including low-fee individual counseling slots, group therapy services, and affordably priced intern services in house. We also work hard with our larger therapist community to support the many organizations offering low-cost or free resources to the Nashville community. Please let us know if you need any additional resources or support in finding mental health services that will work for you and your budget.

We accept all major credit & debit cards.

We accept HSA/FSA cards; we require a back-up debit or credit card on file in case benefits tap out.

We do not accept cash or Venmo/CashApp for safety & privacy reasons.

Frequency of sessions depends on a number of factors, and it is important that the frequency matches the level of support you’re needing at this time.

It is recommended to start with weekly sessions so you can get comfortable with your therapist, develop a clear shared understanding of your issues and goals, and begin to feel you’re building some momentum in your therapy work.

Depending on your goals and current needs, you can evaluate, in partnership with your therapist, what frequency of care makes the most sense for you.

After contact with our intake department and setting up your first session, you will receive a link to complete all the initial paperwork through our secure client portal. Please take the time to complete that as thoroughly as possible. This gives your therapist important information about what you’re experiencing. Please return those forms to us at least one day before your session, so your therapist can familiarize themselves before your first meeting.

When you come to our office, you will find us in suite 211 on the second floor. Come on in and take a seat in the lobby of our office. Your therapist will come out to greet you when they are ready to start the session.

In your first session, the main focus is on getting to know you! You can ask any questions you may have, but mostly your therapist will ask you open questions in order to begin to understand you, your history and your current concerns, as well as what you most hope to get out of your time in counseling. Your therapist might offer an activity, a homework practice, or whatever else might be relevant upon your first meeting. It usually takes a few sessions to get more comfortable and oriented with how it feels to be in therapy, especially if it’s your first time. We hope to be a warm, welcoming space for all people.

We require masking in all shared spaces when community spread level is “red”. We continue to evaluate current in-office policies in accordance with the latest CDC and local recommendations and adapt accordingly. We request all visitors to our office comply with office policies. You are welcome to wear a mask at any time for your own comfort or safety.

Finding a therapist who is right for you is a mix of two main factors: logistics and personal fit.

Be sure to let us know about any scheduling, financial, or other logistical needs you may have for your therapy. Please also review our Fees & Therapists page for details on each therapist’s background and experience, to see whom you most gravitate towards.

During your intake call, you can discuss all these factors with us and we can help you in identifying who might be the best match for your needs and preferences.

Yes. We are open to supporting people of all sexual orientations and gender identities. Feel free to ask about staff members’ experience and specialties related to this area, if this is a priority for you. We’re happy to chat about it.

Good Faith Estimate

As of January 1, 2022: You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
  • Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises

Our rates are clearly published on this page. You are welcome to verbally discuss estimates at any time, including during the intake process. We cannot guarantee any specific outcomes in a certain number of sessions, but we can discuss the frequency and related fees, as well as presenting concerns. We will provide you with your written estimate prior to your first session.

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